Refund & Cancellation Policy
Simple, fair rules for cancelling and refunds — for monthly and yearly memberships.
Last updated: 7 October 2026
The short version
- New members: full refund if you cancel within 14 days of your first payment — no questions asked.
- After that: cancel any time; you keep access until the end of the period you paid for and are not charged again.
- Yearly members get a reminder email about 30 days before each renewal.
At a glance
Membership | Within 14 days of first payment | After 14 days |
|---|---|---|
Monthly | Full refund | Cancel any time; access continues to the end of the current month |
Yearly | Full refund | Cancel any time; access continues to the end of the current year |
How to cancel
- Log in and go to Account.
- Choose Manage payment & billing, then cancel your membership. You’ll see the date your access ends.
- You’ll receive an email confirming the cancellation.
How to ask for your 14-day refund
Cancel as above, or email billing@biblically-live-now-well.com from the address on your account within 14 days of your first payment. We refund the full amount to the card or payment method you used. Refunds usually appear within 5–10 working days, depending on your bank. Your access ends when the refund is made.
Renewals
- Monthly and yearly memberships renew automatically until you cancel.
- About 30 days before a yearly renewal we email you the date, the price and how to cancel.
- If the price of your plan is going to change, we tell you at least 30 days before your next renewal.
- If you forget to cancel before a yearly renewal, contact us within 14 days of the renewal payment and we will look at a refund fairly (and always where the law requires it).
Your legal rights
This policy adds to your legal rights and never replaces them:
- UK and EU: you have a 14-day right to cancel a new online membership. Our 14-day full refund meets this.
- Australia: under the Australian Consumer Law you are entitled to a remedy, which may include a refund, if the service has a major problem.
- Everywhere: if we have not provided what we promised, contact us and we will put it right or refund you fairly.
Failed payments and disputes
If a renewal payment fails, we’ll email you and retry; access pauses if it can’t be taken. If you think you were charged by mistake, please contact us before disputing the payment with your bank — we can usually fix it the same day.
If we close the service
If we ever stop providing LIVE NOW WELL Biblically, we will give at least 90 days’ notice and refund monthly and yearly members for any prepaid time after the closing date.
Questions
Email billing@biblically-live-now-well.com and we will reply within two working days. See also our Terms of Membership.